What is Harage?
Harage is a buying and selling platform for electronics, offering a seamless experience for users in Doha, Qatar. Unlike traditional marketplaces, Harage buys electronics directly from customers, evaluates them, and may repair or modify them before reselling to other customers.
With just a few taps on the Harage mobile app, users can sell their electronics for an instant offer or buy quality-tested electronics at competitive prices.
What does Harage do?
Harage provides a hassle-free platform for buying and selling electronics. We take your submitted sell request, evaluate your item, and offer a fair price. If the item meets our standards, we purchase it, inspect it, and may repair or modify it before reselling it to other customers.
For buyers, Harage ensures quality-tested electronics at competitive prices, so you can shop with confidence. Whether you’re selling or buying, Harage handles the entire process for you—fast, secure, and convenient!
Do you have Debit Card/Credit Card payment services?
Yes, Harage supports online payment options for Debit Cards and Credit Cards. You can securely complete your purchase using card payments through our platform.
For selling to Harage, payments are processed via cash, bank transfer, or digital payment methods, depending on availability. Payment details will be confirmed after the item is inspected and accepted
How do I place a buy order on Harage?
Go to the Harage app, log in with your account, and browse available electronics. Select the item you want to buy, review the details, and place your order by proceeding to checkout. Once confirmed, Harage will process your order and arrange for delivery.
How do I sell an item on Harage?
Go to the Harage app, log in with your account, and select the category of the item you want to sell. Upload pictures, provide item details, and submit your listing. Harage will review your item, evaluate its worth, and contact you to arrange a pickup. After inspection, a final price will be confirmed, and once agreed, Harage will pay you and collect the item.
I entered my email/password combination wrong and now my account is blocked. What do I do?
If you enter the wrong email/password combination repeatedly up to 5 times, your account will be temporarily blocked for security reasons.
You will receive an email with a verification link to unblock your account. Follow the instructions in the email to reset your password and regain access to your account.
If you do not receive the email or need further assistance, please contact Harage support through the app or customer service channels.
If I placed a buy order, how long does it take to receive my order?
The delivery time depends on the item and location. Harage will estimate the expected delivery time and notify you through the app. Delivery times may vary due to item availability, processing time, and traffic conditions. You will receive updates and notifications regarding your order status.
If I placed a sell order, how long does it take for Harage to process it?
Once you place a sell order, Harage will review your item and assess its value. If your item qualifies, Harage will contact you to arrange a pickup. The process may take a few hours to a day, depending on your location and item availability.
After Harage inspects and tests the item, a final price confirmation will be sent to you. Once you accept the final offer, Harage will process your payment immediately and collect the item.
I just placed a buy order, but I’m not sure if you got it. What do I do?
Once you are logged into the Harage app, go to the “My Orders” section and check if your order is listed. If your order appears, check the order status. If the status is “Delivered”, your order has been successfully completed.
I just placed a sell order, but I’m not sure if you got it. What do I do?
Once you are logged into the Harage app, go to the “My Orders” section and check if your sell order is listed. If your sell order appears, check the order status. If the status is “Complete”, all items in your order have been successfully sold to Harage. If the status is “Partially Complete”, it means Harage has accepted and purchased some of the items, but not all.
Can I re-order a previous order?
In Harage, you cannot re-order a previous item because each item is unique. Once an item is sold, it may no longer be available. However, you can browse similar listings on the Harage app and find a comparable item to purchase.
I forgot to add an item to my order, what do I do?
If you need to add, remove, or change items in your buy order, please contact Harage support immediately. However, if your order has already been processed or dispatched, any additional items will need to be placed as a new order.
I forgot to add an item to my sell order, what do I do?
If you forgot to add an item to your sell order, you will need to submit a new sell request in the Harage app. Once your original order is being processed or picked up, additional items cannot be added to the same order
I was not happy with my order. Who should I contact?
If you have any issues with your buy or sell order, you can notify us by calling our customer support or by sending your complaint to customercare@harage.com Our customer service team will review your complaint and assist you in resolving the issue
Can I cancel my buy order?
Yes, you can cancel your buy order within 2 hours of placing it or before the order status changes to “Processing” in the Harage app. Once the order moves to Processing, cancellation is no longer possible as the item is already being prepared for delivery.
If your order is delayed beyond the estimated delivery time, you may contact Harage support to request a cancellation. For debit/credit card payments, refunds will be processed according to Harage’s payment and refund policy.
Can I cancel my sell order?
You can cancel your sell order at any time before Harage schedules a pickup. Once Harage confirms the pickup and schedules a time, cancellation is no longer possible.
If you no longer wish to sell an item after a pickup is scheduled, you must immediately inform Harage support. If the pickup is missed or canceled at the last minute, Harage may restrict future sell requests from your account.
How long does the online payment refund process take?
The duration of the refund process depends on the payment method used:
- For debit/credit card payments, refunds may take 2 to 7 working days, depending on the bank’s processing time.
- For cash payments, refunds (if applicable) will be coordinated directly with Harage support.
If you do not receive your refund within the expected timeframe, please contact Harage support for assistance. For more details, please refer to our Terms and Conditions.
The order I received was not acceptable. How can I request a refund?
If your order does not match what you placed, or if there are missing or incorrect items, you can request a refundthrough the Harage app within 2 days after delivery.
After 2 days, refund requests can only be processed by contacting Harage support via the app or customer service hotline. Our team will review your request and determine the appropriate resolution, which may include a refund, replacement, or other corrective action
How can I contact Harage?
You can contact Harage support via email at [your Harage customer care email] or by calling our customer service hotline during operating hours (8 AM – 8 PM).
Currently, live chat support is not available, but you can reach us through email or phone for any assistance.